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Get in touch

Do you have a question about Acendy, your webshop or your next step as an entrepreneur? We are here for you with clear advice and quick answers that really help you.

Feel free to contact us. We like to think along with you.

Acendy NL contact

Contact support

Email

Monday to Friday

09:00 - 17:00

You can reach us at support@acendy.nl

Telephone

Monday to Friday

09:00 - 17:00

Would you like to speak to us? Then give us a call at +31(0)412 - 66 80 17

Acendy Netherlands

Support team

With Acendy you don't end up in an endless menu or at a call center on the other side of the world. No, you just get us on the phone. An enthusiastic team that speaks your language and understands what you as an entrepreneur are up against. We know the market, think along with you and are ready to help you quickly and personally. Whether it's a small question or a big problem: you can count on us.

Brechtje - Teamlead Customer Support / Designer
Brechtje Teamlead Customer Support / Designer
Kim - Employee Customer Support / Designer
Kim Employee Customer Support / Designer
Chloe - Customer Support Employee.
Chloe Employee Customer Support
Benthe - Employee Customer Support
Benthe Employee Customer Support
Maud - Employee Customer Support / Designer
Maud Employee Customer Support / Designer
Pamela - Employee Customer Support / Designer
Pamela Employee Customer Support / Designer

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Knowledge base

In our knowledge base you will find practical manuals, help texts, videos and explanations of features and services.


Visit the Knowledge Base

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General question

Click here if you need general guidance on using the platform.


General question

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Question about billing

Click here if you have questions about invoices.


Question about invoices

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Reporting errors

Click here if you are experiencing problems with the platform and would like to report them.


Report an error

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Business critical

For business-critical incidents outside of business hours, please contact us using the critical support form.


To critical support

Acendy offices

Acendy is an international company and has offices in the Netherlands and Norway. On this page you will find the contact details of all our offices.
Office Acendy Netherlands

MyOnlineStore B.V.

Molenstraat 56
5341 GE Oss
The Netherlands

Chamber of Commerce number: 17149100
VAT number: NL818151316B01
Acendy NL office
Office Acendy Norway

Mystore AS

Stakkevollveien 39 - Floor 4
9010Tromsø
Norway

Corporate ID: NO 914 083 095 VAT

Website: www.mystore.no
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Turn your ideas into sales

Want to try out our business software? You can! Try Acendy 14 days for free to see if it fits your needs and ambitions.